FAQs

What are the shipping times for your products?

We take 2 to 3 business days to process your order then 4 to 5 to deliver it to you.

Do you provide product tracking information?

Yes, once your order arrives in the destination country ( 5 business days after ordering ), you will automatically receive an email from the local shipping company with the tracking of your package. And this is very often done 2 days before the delivery day.

Do you ship anywhere in the world?

We deliver to EUROPE If you live outside the EU please contact our representatives.

Where do we ship your product from?

Our international warehouse is located in Italy.

Some items are missing from my order, what's happening?

Please contact our customer service immediately at +39 328 985 6655 or by email at contact@millesimeparfum.com, before 7 days of receipt of the order.

I received a damaged item. What can I do?

We are sorry to hear this. Simply send us an image of the damaged item in question to our customer service at +39 328 985 6655 or by email to contact@millesimeparfum.com and we will send you a similar replacement item as quickly as possible.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to these unforeseen circumstances. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: contact@millesimeparfum.com

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 7 days following the date of receipt of the package and the product(s) concerned are not not sold. For more information, please read more about our refund policy refund policy link.